Delivery & service

At a glance

• We deliver codes only. Nothing is shipped.
• Your code lands in My Orders, normally seconds after you confirm. The e-mail copy is a courtesy.
• The region you choose has to match the account where you will redeem.
• If no code was issued for a paid order, we re-issue it or put the amount back in your wallet.

This page describes delivery on https://airgifty.com, the marketplace run by VORNIC AI LABS LTD (Company No. 17347919). It works together with the Refund Policy and the Service Promise.

Before you choose a card

Digital codes, no parcels

Everything AirGifty sells is a digital code. You will not see a shipment, a courier or a return-to-sender process.

Getting the region right

Each code is locked to the region printed on its product page, for example EU, DE, US or IN. Picking the region that fits the account or platform you will redeem on is up to you. If you choose a region that does not match, that is not a delivery fault and it does not give grounds for a refund.

Bulk orders for businesses

Planning a larger gift card order for employee rewards, client gifts or a campaign? Speak to us beforehand so we can confirm stock, regional availability and timing. Bulk orders can go through a slightly different fulfilment path.

When you confirm the order

The moment delivery begins

Delivery starts as soon as the on-screen confirmation appears after your wallet has been debited. The code is issued to your AirGifty account, where it shows under My Orders, and a copy goes by e-mail to the address on the account. In most cases this takes seconds. At times of peak demand, or while a third-party supplier is responding, a brief queue can form.

Watching the status

The order page in your account shows where delivery stands. If we operate a public status page, live incidents affecting a supplier or a category are published and kept up to date there.

After the code arrives

Your account is the official record

My Orders is the primary record of delivery, and the e-mail is a courtesy notice only. We treat an order as delivered from the moment its code is visible under My Orders, whether or not you have opened the e-mail.

No e-mail in your inbox

Check spam folders, filters and mailbox quotas, then collect the code from My Orders. If the code appears in neither place within a reasonable window, write to info@airgifty.com and include the order reference.

Expiry windows and brand rules

Certain brands give their codes a redemption window. The issuing brand sets and enforces it, not AirGifty, so where a product page shows an expiry, redeem before it passes. Issuer terms can also bring maximum amounts per account, verification steps and checks on your country of residence, none of which AirGifty controls.

If something goes wrong

A paid order with no code

Sometimes an order is paid for but never appears on your account and no code is issued, for instance after a supplier-side timeout, an internal error or a stock inconsistency. Once we have confirmed the problem, we either re-issue the order from stock or return the debited amount to your wallet balance as soon as possible. Send the order reference to info@airgifty.com and we will start the check.

The company behind AirGifty

VORNIC AI LABS LTD, company number 17347919
Registered office: Dept 6940, 43 Owston Road, Carcroft, Doncaster, England, DN6 8DA
Telephone: +44 7458 197348
E-mail: info@airgifty.com