Our service promise

Here is what AIRGIFTY LTD promises when you buy a gift card here — and what you get if we do not keep it.

Your card arrives immediately

Cards we hold are on your order page the moment payment settles, and a copy goes to your e-mail. Where the brand issues the code on demand, the order says so and the page updates itself while the issuer works.

Nothing within 24 hours? The order cancels itself and the money is back on your balance. No form to fill in, no waiting on a reply.

The card is worth what it says

Face value, currency and the country the card works in are printed on the product page and again in your bag. If any of those turn out to be wrong, you are refunded in full — even if you already looked at the code.

If a code does not work

Tell us within 30 days. We check it with the issuer, usually inside 48 hours, then replace the card or refund you. You choose which.

When you can reach us

help@airgifty.com or the contact form, answered within one business day. Cards that will not redeem jump the queue.

What we cannot promise

We do not control the brand's own site or app, so we cannot promise their balance page is up. We also cannot take back a card once you have revealed it and it works — that is the trade for instant delivery, and it is set out in the Refunds policy.