Refunds

At a glance

• A faulty code is replaced first. If that is not possible, the price goes back to your wallet as store credit.
• Unused balance from a top-up made in the last 30 days can be returned to the card or account that paid for it.
• Every refund request has to reach us within 30 calendar days of the payment.
• Please come to us before your bank. A chargeback can lead to your account being suspended.

This page sets out how refunds and code replacements work on https://airgifty.com, the marketplace run by VORNIC AI LABS LTD (Company No. 17347919, called "the Company" below). Read it with the Payment Policy and the Delivery Policy. No part of it takes away a statutory right that the law does not allow to be excluded.

Before you check out

The withdrawal period on digital codes

UK and EU consumer law normally removes the 14-day right of withdrawal from digital content once its supply has started immediately with your prior express consent. AirGifty codes can be used the instant they reach your account, so at checkout we ask for your express consent to immediate delivery and for your acknowledgement that the 14-day right of withdrawal no longer applies to a code once delivery has begun.

Nothing to cancel

AirGifty holds no subscription, plan or standing authority over your payment method. That means there is no billing cycle to stop and nothing to unsubscribe from. Balance already in your wallet stays there until you spend it or your account is closed. You may close the account whenever you like by writing to info@airgifty.com.

After the code arrives

Our two remedies

When an order has a genuine fault caused by AirGifty or by the code itself, our first step is to replace the code from stock. Our second step is to put the debited amount back in your AirGifty wallet as store credit. The circumstances decide which one you get.

A refund to the wallet is always store credit for use on AirGifty. Money goes back to the original payment method only for unused wallet balance, and only under the conditions described under "Unused balance back to your card" below.

Faults we put right

We look into the report and, once the fault is confirmed, replace or refund the code where:

• the code on your account never worked on the correct region for the brand it was meant for, and the cause lies with AirGifty, the code itself or a problem at an upstream supplier;
• the code had already been redeemed when it was delivered, which is a supplier-side fault;
• a fulfilment error on our side delivered the code against the wrong product;
• the order was paid for but no code was ever issued (the Delivery Policy covers non-delivery);
• a duplicate charge has been verified or a billing mistake is clear.

A replacement is issued as a new code and appears on your account. A refund of a code price is credited to your wallet as store credit.

When a refund is not available

We cannot replace a code or refund its price where:

• all or part of the code has been redeemed;
• you bought the code for the wrong region, or you are trying it on an account that does not match the region you chose;
• redemption failed because of the issuing brand rather than the code, for example account restrictions, geo checks on the brand side, failed verification, account bans or expiry rules;
• the purchase was made more than 30 days ago (see "The 30-day window" below);
• the account has been suspended or closed for breaching our Terms or the Acceptable Use Policy;
• the problem came from your device, your connection or third-party software you use with the brand's service;
• a refund is otherwise excluded by law.

We do not offer part-refunds on a code that has been partly redeemed.

Your wallet balance

Unused balance back to your card

On request, unused wallet balance can be returned to the payment method that funded it, provided that:

• the balance comes from a top-up made in the last 30 days;
• the money has not been put towards an order that has since been fulfilled;
• the payment provider that processed the top-up allows a reverse transaction on the original method;
• your request arrives within the time limit explained under "The 30-day window".

Balance you received through promotions, referrals or goodwill cannot be refunded to a payment method. It can only be spent on AirGifty, and it is forfeited when the account closes.

Your statutory rights

Whatever the rules above say, rights that the law does not allow to be excluded remain in place. In particular, if a code is faulty in a way that triggers your statutory consumer rights, we will respect them, and that includes a refund to the original payment method where one is needed.

When you ask for your money

The 30-day window

Card schemes, payment processors and the financial institutions involved in a transaction set operational requirements, dispute timeframes and refund processing rules. To work within them, every refund request must be made within 30 calendar days of the date the payment was completed. A request that arrives after that may be treated as ineligible, because the Company may no longer be able to recover, reverse or return the funds through the payment channel used. The Company reserves the right to turn down any refund claim made outside the 30-day period, and it is not liable where a refund cannot be processed because the request came too late.

What to send

E-mail info@airgifty.com from the address registered on your account and include:

• your account e-mail address;
• the order reference plus the brand, region and amount of the code;
• the top-up transaction reference, if you are asking about unused wallet balance;
• the date of the payment or of the delivery;
• which ground you rely on (one of the faults above, or the unused-balance conditions), with any supporting details, screenshots or error messages from the brand's redemption screen.

We aim to acknowledge your request within 24 hours on business days, and to decide within 5 to 10 business days once we hold everything we need.

How the money reaches you

An approved refund of a code price goes back into your wallet as store credit. An approved refund of unused wallet balance goes back to the original payment method through the provider that handled the top-up. From then on, timing depends on your bank and is typically a few business days.

If you are thinking of a chargeback

Talk to us first

Please bring any suspected billing error to us before you contact your bank. If you open a chargeback before we have had a fair opportunity to examine the matter, your account may be suspended while the dispute is investigated. If a chargeback is granted on a top-up whose balance has already been spent on codes, we may debit the equivalent amount from your wallet.

Over the life of your account

Revisions to this policy

We may revise this Refund Policy for operational, legal or payment-processing reasons. Your request is handled under the version in force on the day you submit it, unless the law requires otherwise.

The company behind AirGifty

VORNIC AI LABS LTD, company number 17347919
Registered office: Dept 6940, 43 Owston Road, Carcroft, Doncaster, England, DN6 8DA
Telephone: +44 7458 197348
E-mail: info@airgifty.com